Terms and Conditions
We ship all packages via UPS - Ground, Next Day, 2nd Day or USPS Priority only. Please allow approximately 2-3 business days for your order to process.  Your merchandise will arrive to you within  4-10 business days, depending on location and availability of the product.  Orders placed Friday-Sunday will ship Monday.  No weekend deliveries.

INTERNATIONAL SHIPPING:
To insure our international customers receive the most competitive shipping rates, international orders will receive a shipping quote, via email to be verified by the customer before the order is shipped.  All duties, taxes, or fees required on purchased items, outside of the United States are the sole responsibility of the customer.

FINAL SALES INCLUDE:  
All clearance items, sunglasses, and jewelry.

P.O. BOXES:
Unfortunately, Lorla's is not able to ship orders to P.O. Boxes.  When checking out, please provide a resident or business address so we can be sure your package arrives safely on time.

IN-STORE PICK-UP:
In-store pickup is available at Lorla's retail store in Northville, MI. Shoppers will receive email notification when order is ready for pick up. Items ordered as an in-store pick up, may be returned to Lorla's retail store for store credit or exchange only within 14 days of receipt.
  
RETURNS
Unworn merchandise bought online can be returned via mail for a refund in the original method of payment.

•    Customer must first call 248-348-9270 or email details@comcast.net for a return authorization.
•    Merchandise may be returned by mail, postmarked within 14 days of receipt, for a full refund. 
•    All returns after 14 days (and within 30) will automatically be issued a merchandise credit.
•    After 30 days of receipt no return or exchange is offered.
•    Items purchased online may be returned to Lorla's retail store location for store credit only (within 30 days).  You must have original invoice.
•    All clearance merchandise, sunglasses, and jewelry are final sale.
•    Footwear returns must be sent in a proper shipping box with the original shoebox inside. Do not tape or attach label to shoebox. 
 
EXCHANGES
We are happy to exchange unworn items, depending on availability.
•    Please ship the original order back to Lorla's per the instructions on the return sheet. 
•    Customers are responsible for return shipping charges only. Lorla's will pay to ship the new item (domestic customers only).  International exchanges will be handled on a case-by-case basis.
•    Please do not send cash or checks to pay for the difference of an exchange. We do not accept personal checks.
•    Footwear exchanges must be sent in a proper shipping box with the original shoebox inside. Do not tape or attach label to shoebox.

ONLINE BOUTIQUE PARTIES:
•    Your hostess received a percentage of the sales toward free merchandise, so your purchases through the party are exchange or credit only.
•    All requests for exchange or online credit must be made within 14 days of receipt.
•    All clearance merchandise, sunglasses, and jewelry are final sale.
•    Footwear exchanges must be sent in a proper shipping box with the original shoebox inside. Do not tape or attach label to shoebox. 

INTERNATIONAL RETURNS/EXCHANGES:
•    All international returns are to be returned to Lorla's retail store within 14 days of order receipt.
•    The shipping charges for international returns and exchanges are to be paid by the customers.  
•    All duties, taxes, or fees required for returned items, outside of the United States are the sole responsibility of the customer.
•    All sale items, sunglasses, and jewelry are a final sale.

ORDER or CREDIT CARD ISSUES:
We can only hold product for 24 hours.
•    If there is a problem with your order we will email you for further information or verification. If you do not respond within 24 hours of that email, we cannot hold that product for you.

SALES TAX:
Lorla's charges 6.0% sales tax on orders shipped to destinations within Michigan.
  
GIFT CERTIFICATES:
Gift Certificates cannot be purchased using discount codes. Shoppers wishing to apply Gift Certificates to an order must include the certificate number in the gift message area at check out. The Gift Certificate will be applied before credit card is charged.

CUSTOMER SERVICE:
For product or shopping assistance at anytime send us an email:  details@comcast.net, or call 248-348-9270, Monday thru Friday from 9 am to 5 pm EST. 

OUR PRIVACY STATEMENT:
We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

ONLINE SECURITY:
Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.


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